AI Use Disclaimer

<p><strong>Last updated: 2 November 2026</strong></p>
<p><strong>On this page:</strong> <a href="#s1">1. Our use of AI</a> | <a href="#s2">2. Information is general only</a> | <a href="#s3">3. Accuracy and limitations</a> | <a href="#s4">4. Human oversight</a> | <a href="#s5">5. Automated decisions</a> | <a href="#s6">6. AI training and third-party providers</a> | <a href="#s7">7. Privacy and your data</a> | <a href="#s8">8. Intellectual property</a> | <a href="#s9">9. Your rights under Australian Consumer Law</a> | <a href="#s10">10. Changes to this disclaimer</a> | <a href="#s11">11. Governing law</a> | <a href="#s12">12. Contact us</a></p>
<h2 id="s1">Section 1: Our use of AI</h2>
<p>This disclaimer explains how The TARA Clinic Pty Ltd uses artificial intelligence (AI) and automated tools across our website (www.thetaraclinic.com), products and services. By using our site or services, you acknowledge and accept the terms set out below. This disclaimer should be read together with our <a href="/pages/terms">Terms and Conditions</a> and <a href="/pages/privacy-policy">Privacy Policy</a>.</p>
<p>We use AI and automated tools to help operate and improve our business. This includes:</p>
<ul>
<li>AI-assisted text, images and other content on our website, blog and social media</li>
<li>AI-assisted administration, such as drafting emails and sorting enquiries</li>
<li>AI-assisted clinical documentation, including AI note-taking tools used during sessions and AI help drafting session notes, reports and letters, with your consent as set out in our consent forms</li>
<li>Automated processing of bookings, purchases and enquiries, such as emails sent when you book or buy</li>
</ul>
<p>The nature and extent of our AI use may change over time as our business and the technology evolve.</p>
<h2 id="s2">Section 2: Information is general only</h2>
<p>AI-generated outputs are provided for general information and convenience only. They do not constitute professional, legal, financial, medical or other specialist advice, and should not be relied on as a substitute for advice from a qualified professional. You should independently verify any information before acting on it.</p>
<h2 id="s3">Section 3: Accuracy and limitations</h2>
<p>AI systems can produce information that is inaccurate, incomplete, out of date or misleading, and may generate content that appears confident but is wrong ("hallucinations"). While we take reasonable steps to monitor and improve our AI tools, we do not guarantee that any AI-generated output is accurate, current, complete or fit for a particular purpose.</p>
<h2 id="s4">Section 4: Human oversight</h2>
<p>Every AI-assisted draft is reviewed by a person before it is used. Anything AI drafts as part of our clinical work, such as session notes, reports and letters, is read thoroughly by a registered clinician (psychologist or counsellor) before it is finalised. If you believe an AI-assisted output is incorrect or unfair, you can contact us using the details below and request that a person review the matter.</p>
<h2 id="s5">Section 5: Automated decisions</h2>
<p>We do not use AI or automated systems to make decisions about you or your care. AI is used only to prepare drafts, and all clinical decisions are made by our clinicians. If this changes, we will tell you in line with the automated decision-making requirements introduced by the Privacy and Other Legislation Amendment Act 2024. You can ask us how any decision about you was reached and request that a person review it.</p>
<h2 id="s6">Section 6: AI training and third-party providers</h2>
<p>Our AI tools are used only by our team. You do not enter information into any AI tool on our website or as part of our services, and we do not use chatbots or virtual assistants to respond to you. Some of the tools we use are provided by trusted third parties, which may process information in order to deliver their service to us. Where a tool supports our clinical work, it is used only with your consent, as set out in our consent forms. We do not sell your personal information. Wherever a provider gives us the choice, we have switched off the use of our information to train its AI models. Each provider explains how it handles information and AI in its own policies:</p>
<ul>
<li>Kajabi (our website, courses and emails): <a href="https://kajabi.com/policies/ai-terms" target="_blank" rel="noopener">Kajabi AI terms</a></li>
<li>Zanda, formerly Power Diary (practice management and clinical notes): <a href="https://zandahealth.com/support/bizzyai-zanda-ai-assistant/how-bizzyai-note-assist-works-keeping-your-data-safe-and-secure/" target="_blank" rel="noopener">How Zanda's note-taking AI handles your data</a></li>
<li>NovoNote by NovoPsych (AI-assisted clinical notes): <a href="https://novopsych.com/novonote-security/" target="_blank" rel="noopener">NovoNote security</a></li>
<li>Calendly (booking calls): <a href="https://calendly.com/help/ai-at-calendly" target="_blank" rel="noopener">AI at Calendly</a></li>
<li>Anthropic, maker of Claude (AI-assisted writing and administration): <a href="https://privacy.claude.com/en/articles/10023555-how-does-anthropic-use-personal-data-in-model-training" target="_blank" rel="noopener">How Anthropic uses personal data in model training</a></li>
</ul>
<h2 id="s7">Section 7: Privacy and your data</h2>
<p>Where our AI tools process personal information, such as when drafting session notes, we handle it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as set out in our <a href="/pages/privacy-policy">Privacy Policy</a>.</p>
<h2 id="s8">Section 8: Intellectual property</h2>
<p>AI-generated content on our site is provided for your information and personal use. Ownership and rights in AI-generated material can be uncertain, and such content may not attract copyright protection in the same way as human-created work. You are responsible for ensuring your own use of any AI-generated content does not infringe the rights of third parties.</p>
<h2 id="s9">Section 9: Your rights under Australian Consumer Law</h2>
<p>Nothing in this disclaimer excludes, restricts or modifies any guarantee, right or remedy you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or other laws that cannot lawfully be excluded. To the maximum extent permitted by law, our liability for any loss or damage arising from your use of, or reliance on, AI-generated outputs is excluded, and where liability cannot be excluded it is limited to the extent permitted by law.</p>
<h2 id="s10">Section 10: Changes to this disclaimer</h2>
<p>We may update this disclaimer from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be available on our website, and your continued use of our site or services means you accept the updated terms.</p>
<h2 id="s11">Section 11: Governing law</h2>
<p>This disclaimer is governed by the laws of Australia. Any dispute relating to it will be handled in the Australian courts that have jurisdiction.</p>
<h2 id="s12">Section 12: Contact us</h2>
<p>If you have any questions about this disclaimer or how we use AI, or you would like a person to review an AI-assisted output or decision, please get in touch through our <a href="/contact">contact page</a>.</p>
<p><strong>Related policies:</strong> <a href="/pages/privacy-policy">Privacy Policy</a> | <a href="/pages/terms">Terms and Conditions</a> | <a href="/program-terms">Program Terms</a> | <a href="/pages/disclaimer">Disclaimer</a></p>